PACKAGE TOUR AND DAY TRIP TOUR CONTRACT
PARTIES :
The parties to this contract are Kemal Elgin Bulvarı 164. Sok. No:2 Siteler-Marmaris/ MUĞLA with the internet address www.koraltravel.com Koral Turizm Ticaret Ltd. Şti (hereinafter referred to as Koral Turizm) and the consumer whose name, surname and address are specified in the tour registration form.
SUBJECT :
It covers the mutual rights and obligations of the parties regarding the sale and performance of package tours or daily sightseeing tours purchased by the consumer from Koral Tourism.
PAYMENT OF THE FEE :
The fee must be paid in full at the time of registration. If the fee is not paid at the time of registration, the consumer cannot claim any rights.
TOUR CONTENT
1) In the promotional brochures and promotions related to the day trip tour or package tour, all services included in the fee are specified in detail, and tours and services other than these are subject to extra charges. In particular, the purchased service; The costs of extra food, beverages, personal expenses, transportation, all out-of-programme goods and services that the Consumer will receive outside the scope of the Package Tour or day trip tour are not included in the tour price received. Visa and passport procedures and service fees, museum-attraction entrance fees are not included in the tour price unless it is specifically stated in the promotion, announcements and brochures that they belong to Koral Tourism.
2)Koral Tourism may change the daily sightseeing tour or package tour programme and its content provided that it adheres to the specified standards and notifies the consumer in advance.
3) The departure times of transport vehicles such as planes, ferries, trains, buses, etc. are the times valid on the date of the contract. Koral Tourism is in no way responsible for the tariff changes to be made by the carrier companies afterwards and for any disruptions, delays and delays that may occur in the tour programme due to the delay in the departure time of the means of transport. For this reason, the consumer will apply to the carrier organisation for any damages that may occur.
4) The departure place, time and number of departures of the means of transport such as planes, ferries, trains, buses, etc. in the contract should be checked before the trip. For any reason, changes may be made depending on the means of transport or not. Koral Tourism informs the consumer about the tour departure details and the consumer is obliged to learn these details. If the consumer is delayed in the means of transport within the scope of the tour for any reason not caused by him / her / Koral Tourism's failure to fulfil its obligations, Koral Tourism has no responsibility / refund obligation due to the failure / delay in participation in the tour. In this case, the consumer shall pay the necessary transport fee for participation in the tour.
CANCELLATION-WITHDRAWAL AND CHANGE OF TOUR
1) The package tour or day trip tour, which is announced by Koral Tourism, can only be organised if sufficient participants are provided. Although Koral Tourism has taken all necessary care, Koral Tourism may cancel or postpone the day trip tour or package tour due to insufficient number of participants, adverse weather conditions, road obstacles, strikes, terrorism, fog, possibility of war, unforeseen technical issues and all force majeure or for any reason not caused by the Consumer. In this case, Koral Tourism cannot be held liable for any damages arising from the cancellation of the contract or failure to perform the contract at all or as required. However, it shall refund the price received from the consumer without interruption within 10 days at the latest.
2) The consumer may unilaterally terminate the contract by notifying Koral Tourism in writing of the termination request.
-In the case of termination notifications made at least 7 days before the start of the package tour (excursion with accommodation), the amount paid by the participant will be refunded to the participant without any deduction, except for the costs arising from compulsory taxes, fees and similar legal obligations, compulsory travel health insurance, visa fees, payments made in connection with the package tour and which cannot be recovered (such as transportation, accommodation fees). Since the tickets are purchased as group tickets for trips made by plane, train, ship and land vehicle, the cancellation and change rules of the relevant companies are applied exactly.
-In case of cancellation notifications made less than 48 hours before the start of the package tour or day trip tour; the consumer accepts and undertakes to pay the entire tour price as a withdrawal compensation. Date changes made by the consumer are deemed as cancellation/cancellation
3) The consumer may transfer the right to participate in the package tour or day trip tour to a third party provided that the package tour or day trip tour price has been paid and Koral Tourism is notified in writing at least 7 days before the departure date. In this case, the person who transfers the package tour or day trip tour and the transferee are jointly and severally responsible for the payment of all additional costs arising from the transfer in question.
4) In the event that the consumer misses the start of the daily sightseeing tour or package tour, all reservations made on behalf of the consumer shall be cancelled unless Koral Tourism is notified in writing that the consumer will participate in the tour within 1 hour after the departure time.
5) Koral Tourism's customers who purchase a package tour (transportation, accommodation and at least two of the other touristic services that are not considered auxiliary to them, sold at an all-inclusive price or sales commitment is made and the service covers a period longer than twenty-four hours or includes overnight accommodation) are covered by the PACKAGE TOUR TRAVEL INSURANCE POLICY of GULF SİGORTA A.Ş. issued in accordance with the Travel Agencies Law No. 1618. This travel insurance covers 'failure to fulfil the commitment', 'failure to provide the service as promised' and 'return guarantee' under the conditions specified in the policy, limited to the package tour price. The scope and conditions of the insurance are detailed in the policy. Koral Tourism does not have any responsibility regarding the content, scope and application methods of the guarantees.
GENERAL PROVISIONS
1) The consumer is responsible for his/her own baggage and its contents, that he/she is obliged to comply with the laws and customs governing the vehicle he/she will travel in and the facility he/she will stay in, and that he/she is obliged to follow and control his/her belongings, and that he/she will comply with the rules notified by the guide, facility, agency and transport vehicle authorities regarding the service purchased, The passenger accepts, declares and undertakes that he/she will not endanger the safety of life and property of third parties, otherwise Koral Tourism will not perform the service subject to the contract and therefore has no right of return, and that Koral Tourism or its employees have no legal and / or criminal liability for items lost, stolen or lost during transportation, accommodation and tour. Money, valuable documents and similar valuable jewellery should not be kept in the luggage. Koral Tourism will not be held responsible for lost valuables in the luggage.
2) a) Regarding Schengen Visas: Visa and passport procedures belong to the consumer. We only provide visa counselling services to our guests participating in our international tours upon their request. In this process, information and guidance is provided on the necessary documents for the most accurate visa application. Within the scope of 'Services Included in the Trip', necessary reservations (hotel, plane, ferry, etc.) and confirmations are received by us. Afterwards, all these valuable documents are delivered to the authorised agency that performs visa procedures to ensure the controls. At this point, Koral Tourism's visa counselling service ends. In this process, Koral Tourism does not guarantee any visa to any of its guests. Since visa procedures are entirely at the initiative of the consulates, the agency has no responsibility for the failure to obtain a visa. Since obtaining a visa does not guarantee entry to that country, the agency has no responsibility for those who are not admitted to the country. And for this reason, it does not pay any refund or compensation. The consumer agrees to participate in the trip knowing these points.
2) b) Regarding Door Visa: If requested, consultancy service is provided to our guests who want to join our package tours with Door Visa.
**For our guests who make the door visa procedures through our agency, our agency, Koral Tourism, undertakes to provide guidance on the correct procurement of the necessary documents, to undertake the necessary reservations (hotel-ferry, etc.) and confirmation, to ensure that all forms are filled in completely and to deliver these valuable documents to the carrier company (the carrier company that delivers the documents to the Greek authorities) in full after all these procedures. In addition, depending on the trip departure process, it informs the consumer about the delivery of the documents on the due date and undertakes to deliver the documents brought in accordance with this process to the carrier company in the fastest way. It reserves the records documenting that the documents received from the consumer are delivered to the carrier company in full.
**After the delivery of the door visa documents to the carrier company, the responsibility of Koral Tourism ends. In the event that the Door Visa is rejected in the following process, Koral Tourism undertakes to inform the consumer of this information in case Koral Tourism is notified of this (by telephone, mail, message, etc.).
**Except for these responsibilities, if the consumer cannot participate in the package tour due to the rejection of the Door Visa, the agency has no responsibility for those who are not admitted to the country and therefore does not pay any refund or compensation. The guest participating in the package tour agrees to participate knowing these.
3) Consumers who do not have a signature in the contract but participate in the trip subject to the contract are deemed to have accepted the provisions of the contract by signing this contract by the consumers they have assigned to register on their behalf.
4) TÜRSAB Arbitration Board is authorised in disputes arising from the contract.
5) The consumer is responsible for the accuracy of the names declared in the contract. THIS PACKAGE TOUR AND DAY TRIP TOUR AGREEMENT, which has been issued between the parties, has been READ, CONSULTED AND ACCEPTED BY SIGNING TOGETHER WITH CONTROL.
