Whether you book alone or as a group, the lead booking name who must be over 18 years old at the time of booking will be the contact person in all following correspondence comprising changes, adjustments, cancellations. Any infants and children who are under 18 years old must be accompanied by an adult while staying at the accommodation. After you confirm your accommodation booking, the terms of this agreement between us with regard to your booking and your accommodation will be accepted by you. By accepting this agreement, you are consenting to our processing your and other members’ of your party is personal information. After your confirmation for your accommodation booking, it is our responsibility to send you a confirmation invoice. If any of your booking and personal details are not correct, you need to inform us immediately.
Holiday Prices And Occupancy
Price on the holiday pages are quoted per person and are bassed on the number of adults sharing, as given in the property description. For self-catering holidays this will be maximum number of adults the property can accommodate. If fewer adults take the property there may be under-occupany supplements as shown under the price panel, where you’ll also find optional supplements relating to meals, hotel rooms and any other facilities.
What is your payment policy?
On your purchase, we will charge particular amount of your payment from your Credit Card. If you have second payment which is due on a specific date, that payment will be charged from the same credit card with the one you make the purchase unless you inform us to charge the rest of the payment from another card which you would provide us. Our payment policy is as indicated below;
• Accepted Credit Cards are VISA, MasterCard, and American Express.
• % 4 commission will be added to total amount for only American Express Cards.
• We need only 50 % of total payment as deposit and balance can be paid until 14 days before than your arrival.
• For the bookings which are made 14 days before to check/in ( arrival date ), whole payment will be charged.
• For the bookings less than 7 days, whole payment will be charged.
If I make any cancellation or change cccurs on my booking?
Our priority is to provide your accommodation as booked. But under any circumstances, for instance, you do not pay the balance; we have the right to cancel your booking. Koral Travel holds the right to cancel your booking. Under these circumstances, either you will be refunded or given an equivalent or closely similar standard replacement of your cancelled accommodation from us. Notwithstanding, we might be able not to provide you a replacement of your cancelled accommodation, unless one is available.
In case you would like to cancel your accommodation booking, the lead name on the booking must inform us. After we are informed regarding your accommodation booking cancellation, you should receive a cancellation confirmation from us. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum specified in below:
|
Period before Check-in within which written notice of cancellation is received |
% of Total Booking Price |
|
22 Days or More |
25% |
|
21 – 15 Days |
50% |
|
14 – 0 Days |
100% |
*These percentage charges are based on your total cost of your booked accommodation and calculated by this way.
If I need any help in my accommodation and information about check-in/check-out?
In your property, Check-in is after 14:00 & Check-out must be by 12:00. When you arrive at the property, make sure that the lead name passenger, as it appears on the voucher, is the one that checks in. Should you have any queries you may ask directly our representative in the resort. Our representatives visit most of the hotels at regular times which you can find on the information boards in the hotels. Should you need representative or if you need any help or advice, please do not hesitate to call our resort office and our office team will be happy to help you by making appointments to come and see you at your accommodation.You may find our representative’s contact details also on the voucher. Out of working hours, our representative may be reached by calling the emergency number that appears on the voucher. If calling from a mobile, the international dialing code must be dialed. If calling from a landline there is no need.
My problems and complaints?
We hope that your stay will be enjoyable, but if you do encounter any problems please speak to the hotel initially to try and get them resolved. If you remain dissatisfied, please contact the local handling agent whose details are given on this voucher - they will give you as much assistance as they can. If you do not take these steps, we will not be able to deal with issues that are raised after your holiday has ended. If you take these steps and wish to follow up your complaint when you get home, you must write to your travel agent within 7 days.
What is the meaning of abbreviations?
In Koral Travel Service Voucher, some of abbreviations may be used to specify some of services and they refer;
|
· HB – Half Board · BB – Bed & Breakfast · AI – All Inclusive · SC – Self Catering |
· HB+ – Half Board Plus · FB – Full Board · FB+ – Full Board Plus · SAI – Superior All Inclusive |
· TRP – Triple · FAM – Family Room · SNG – Single · DBL – Double |
How can I make my transfer booking?
Whether you book alone or as a group, the lead booking name who must be over 18 years old at the time of booking will be the contact person in all following correspondence comprising changes, adjustments, cancellations. Any infants and children who are under 18 years old must be accompanied by an adult while staying at the accommodation. After you confirm your transfer booking, the terms of this agreement between us with regard to your booking and your transfers will be accepted by you. By accepting this agreement, you are consenting to our processing your and other members’ of your party is personal information. After your confirmation for your transfer booking, we are responsible to send you a confirmation invoice. If any of your booking and personal details are not correct, you need to inform us immediately.
On arrival please look out for a representative who will be displaying a KORAL TRAVEL sign. This representative will be at the exit of the arrivals hall and will provide you with details of your transfer you booked.
For your departure, you will be informed regarding your pick-up time from your property 24 hours prior to your departure. Please wait in the hotel/location reception until the driver arrives with a sign with your name on it.
**Please note that your return transfer confirmation is COMPULSORY and EXTREMELY important. Please use contact details as specified on voucher for your local representative. For any problem please contact the ground agent.
You can make your transfer reservation as online from www.transfersturkey.com and get your transfer voucher to your e-mail address automatically. Our online sales prices are correct and you can book from there safely. Only you need to fill in the gaps with correct details and then your transfers will be booked. You need to choose Destination and after Resort.
If you also say ‘’YES’’ at booking form’s transfer information, your transfer cost with transfer types will be informed you by e-mail. When you confirm it, you can pay on the spot at airport.
If I make any cancellation or change cccurs on my transfer booking?
Our priority is to provide your transfers as booked. But under any circumstances, for instance, you do not pay the balance; we have the right to cancel your booking. Koral Travel holds the right to cancel your booking. Under these circumstances, you will be refunded or given an equivalent or closely similar standard replacement of your cancelled transfers from us. Nevertheless, we might be able not to provide you a replacement of your cancelled transfers, unless one is available.
In case you would like to cancel your transfers booking, the lead name on the booking must inform us. After we are informed regarding your transfer booking cancellation, you should receive a cancellation confirmation from us. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum specified in below:
|
Period before Check-in within which written notice of cancellation is received |
% of Total Booking Price |
|
22 Days or More |
25% |
|
21 – 15 Days |
50% |
|
14 – 0 Days |
100% |
*These percentage charges are based on your total cost of your booked transfers and calculated by this way.
What are your transfer types?
This shuttle bus service offers a cheap transfer to and from your holiday accommodation. Pre booking a shuttle service gives you the security of knowing how you will arrive at your accommodation. Shuttle services are scheduled; therefore you may have to wait for a short time at the airport, maximum waiting time 1 hour (day or night). Transfer times are estimated and may vary depending on the number of stops en-route. On shuttle transfers, we hold the right to either cancel your shuttle transfer booking booked for the date interval between 1st of November and 31st of April or offer you to upgrade you transfer with the additional charge.
Baggage Allowance : For each person Max 1 large piece of luggage and 1 piece of hand luggage.
Private Standard Taxi Transfers
This service offers a quick and hassle free way of reaching your accommodation with our air-conditioned vehicles. A private, pre booked taxi transfer will be at the airport to meet your flight which means no waiting around at the airport and a more relaxing start to your holiday.
Baggage Allowance : Totally Max 3 large pieces of luggage and 1 piece of hand luggage or Totally Max 2 large pieces of luggage and 2 pieces of hand luggage.
Private Standard Minibus Transfers
Private Standard Minibus Transfer Service is for larger families and group parties of five or more who want to travel together. This is the perfect way to get to your accommodation with ease and in style. Your air-conditioned vehicle will be waiting for you at the airport and take you directly to your accommodation making your onward journey hassle free.
In addition to the procedure of Private Standard Taxi Transfers, Private VIP Taxi Transfer service will gives you the more confort you deserve on your holiday. The following vehicles are being used for Private VIP Taxi Transfer,
• Renault Megane
Ford Focus
• Fiat Linea
• Toyota Corolla
Water, soft drinks and local newspaper will be served.
Baggage Allowance : Totally Max 3 large pieces of luggage and 1 piece of hand luggage.
In addition to the procedure of Private Standard Minibus Transfers, Private VIP Minibus Transfer service gives you the extra confort you deserve on your holiday. The following vehicles are being used for Private VIP Minibus Transfer,
• Mercedes Vito
• Fiat Scudo
Water, soft drinks and local newspaper will be served.
Baggage Allowance : Totally Max 4 large pieces of luggage and 3 pieces of hand luggage.
Private Coach Transfers are for those wishing to travel in large groups. With this service you and your party will reach your destination at together.
What are your child condition – children’s age at transfer bookings?
Koral Travel has the right to check the children’s passport for their ages. If the child age is not as indicated in the voucher, Koral Travel may charge you extra fee.
Savings for Families - Free Child Places !
Travelling with children can be expensive.That’s why we offer limited free child places or reduced prices for children. These excellent savings can apply to children up to 12 years of age, ensuring that everyone in your family gets the best holiday at the best price.
What are your luggage conditions?
Large Luggage : Max. 90cm x 75cm x 43cm.
Hand Luggage : Max. 23cm x 30cm x 45cm.
When travelling with more baggage than specified under the transfer procedures, Koral Travel may charge you £5 or €5 for each more baggage.
My problems and complaints at my transfer?
We hope that your transfer will be enjoyable, but if you do encounter any problems please speak to your transfer representative to try and get them resolved. If you remain dissatisfied, please contact the local handling agent whose details are given on this voucher - they will give you as much assistance as they can. If you do not take these steps, we will not be able to deal with issues that are raised after your holiday has ended. If you take these steps and wish to follow up your complaint when you get home you must write to your travel agent within 7 days of your return.
What is your privacy policy?
KoralTravel.Com, TurkeyBeds.Com, TransfersTurkey.Com, DalamanAirport.Net, AntalyaAirport.Net, BodrumAirport.Net is trading under the name of Koral Tourism & Travel Agency as a member of TURSAB / A-2221 whose registered address is Kemal Elgin Bulvari No 44/3 Mugla, Marmaris, 48700, Turkey. We understand that making purchases as online or via e-mail involves a great deal of trust on your part; we take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the personal information you provide us. As a potential customer you have the right to understand our privacy policy prior to providing Koral Travel Travel Agency with any of your personal information. The koraltravel.com Web site is intended for use by people over the age of 18 years.
Your Personal Data
All personal data is encrypted and will be processed in a secure way. Koral Travel takes the privacy of your personal data very seriously. We collect personally identifiable information ("Personal Data") about you that you provide us while proceeding your reservation and your personal information will be used solely to proceed with your booking. This information is similar to your name, address, telephone number and e-mail address and any of these will not be released, sold to any entities or individuals outside of Koral Tourism & Travel Agency Limited Ltd.
Your Credit Card Details
All credit card information and personal information is encrypted as it is passed between your browser and our web site. When you make a booking your initial payment is cleared using the information you provide. Your credit card number is not held in our database. All encryption is performed using at least 128 bits making it virtually impossible to decrypt without the necessary decryption key.
How We Use Your Information
Koral Travel does not share your billing information such as cardholder name, credit card number, and expiration date in any way.
In order to provide you with certain services, we may share your Personal Data with our third party partners, or require that you transact directly with a third party partner. Third party partners consist of companies with which Koral Travel has contracted in order to provide you with services or products featured on our Site.
Some purchases you make through Koral Travel are provided by a third-party supplier. Koral Travel may share some of your Personal Data which is required to proceed your reservation with those third-party suppliers. Koral Travel does not share your e-mail address with any third-part supplier unless they need it to proceed your reservation you made on Koral Travel. For the information which is compulsory to share with suppliers, our privacy policy is not valid.
Group Bookings?
If you wish to make a booking for a group of 10 or more, please contact us from online@koraltravel.com , who will be happy to offer a specialist service. Your group may also qualify for an excellent discount depending on the party size and the holiday choosen. Great news for groups of 10 or more! Whether your party is a special interest group, or simply friends and family travelling together, Koral Travel / TurkeyBeds.Com can offer very generous discounts…
GROUPS FREE PLACES
These vary according to check in date and group size but as few as 12 adults many benefit from a free place. Price reductions start from just 10 passengers. Book through our Groups Reservations and you may be entitled to a discount.
Group Rules
1) Free places or price reductions are applicable on all properties in this web page.
2) The group, must book same time, travel on the same duration, and stay at same accommodation.
3) The free place does count towards occupany and is calculated at the lowest adult price, room supplements and meal supplements.
4) All passengers must pay the deposit.
5) Cancellation within the group will incur standard cancellation charges and may result in the loss or reduction of discounts.
6) Additions made after the intial reservation may be considered as separate bookings and will not affect the original discounts
7) All groups are accepted subject to availability and normal booking conditions.
Late Bookings
You can book a Koral Travel / TurkeyBeds.Com holiday right up to the day of departure. For all late bookings made within 14 days of departure, you will be required to pay the full cost of the holiday at the time of booking.
Special Requests
For any special requests (such as ‘low floor’etc), consult to us when you confirm your holiday booking. We shall always do our best to meet your requirements BUT NO GUARANTEE IS GIVEN and this does not form part of your holiday contract.
Questions & Communications
Please ask us if you have any pre-departure queries or questions. If you book directly through Koral Travel / TurkeyBeds.Com, all communications will be sent to the e-mail you give at the time of booking. Please quote your reference number, departure date and the holiday resort in any communications.
